Problems Sending Email
Monday, February 4th, 2008I recently moved and was having problems sending email through this server. I could receive email fine, but for some reason, couldn’t send anything. I did some searching, finally contacted Lunarpages (my web host who I highly recommend by the way), and in typical Lunarpages fashion, they answered my question within 6 hours on a Sunday, and here’s what I was told…
If you are able to receive but not send, it’s not uncommon for an ISP to require their customers to use the information they provide for outgoing mail servers.
There is a list of known ISP’s here:
https://support.lunarpages.com/knowledge_bases/article/19I just tested your server and was able to connect via SMTP without any issues. If you would like to test if your ISP is blocking external access to port 25 (SMTP) you can do the following:
In Windows** (Do not actually type the quotation marks):
Click Start -> Run
Enter “cmd” (”command” if your running Windows 98 or earlier).
When the new DOS prompt window comes up type in:
“telnet domain.com 25″ Then hit enter. (replace ‘domain.com’ with the actual name of your domain)If your ISP is not blocking access you will see a message similar to the following:
220-yourserver.lunarpages.com ESMTP Exim 4.34 #1 Fri, 02 Jul 2004 13:20:48 -0700
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.This indicates that your computer is able to connect via SMTP. If you get a connection timeout or other error when using port 25, then you may have to use your ISP’s SMTP server in order to send outgoing emails. You may also want to try setting the SMTP port to 26, or 587 as alternatives.
I changed the port in my outgoing SMTP server settings to 587 and voila, problem solved.
